Service Advisor Cape Town

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Job Ref

JHB000431/AM

Date posted

Thursday, July 16, 2026

Location

Cape Town, South Africa

SUMMARY

Service Advisor

Cape Town

Job Purpose

To act as the primary liaison between customers and the workshop, ensuring exceptional customer service throughout the repair and maintenance process. The Service Advisor is responsible for accurately assessing customer requirements, coordinating repair activities, maintaining communication between customers and technical staff, managing workflow administration, and ensuring vehicles are serviced and released efficiently while maximizing customer satisfaction and workshop productivity.

POSITION INFO

Key Responsibilities Greet customers professionally and assist with enquiries and service-related queries. Open estimates and job cards for maintenance, repair, and service work to be performed. Ensure estimates are sent to customers via email and telephone communication and obtain authorization within one hour of booking or vehicle arrival. Consult with mechanics, foremen, and technical advisors regarding required repairs and alternative solutions where applicable. Inform customers of available service campaigns and promote additional services where appropriate. Verify vehicle warranty status, service plans, and maintenance plans, ensuring correct billing procedures are followed. Liaise with the Parts Department to ensure timely availability of required parts. Obtain purchase order numbers and customer authorizations before issuing work instructions to workshop personnel. Provide customers with regular updates regarding the progress and status of their vehicles. Prepare, cost, and finalize job cards for invoicing before vehicle release. Explain all completed work to customers upon collection and advise on any additional repairs or maintenance requirements. Manage and maintain the daily workshop workflow schedule and distribute reports at the end of each business day. Monitor workshop efficiency reports, including allocated versus completed labour hours. Control vehicle movement procedures and gate pass documentation, ensuring compliance with company policies and payment requirements. Coordinate workflow and scheduling between workshop, parts, administration, and other relevant departments. Contact customers regarding service updates, completion times, and vehicle collection arrangements. Build and maintain positive customer relationships to encourage repeat business and customer retention. Ensure all company policies, procedures, and safety requirements are adhered to at all times. Process proof of payments, ensure debtor accounts are correctly managed, and facilitate the release of vehicles once financial requirements have been met. Maintain accurate customer, vehicle, and service records. Minimum Requirements Qualifications & Experience Grade 12 (Matric) or equivalent qualification. Minimum of 2-3 years' experience in a Service Advisor, Customer Service, or similar role within a workshop, automotive, commercial vehicle, or technical service environment. Valid Code 8 Driver's Licence. Computer literacy with experience using workshop management and customer service systems. Knowledge of workshop operations, vehicle maintenance processes, and customer service principles will be advantageous. Personal Attributes Strong customer service orientation. Confident and proactive approach with the ability to anticipate customer and operational requirements. Excellent verbal and written communication skills. Strong attention to detail and accuracy. Effective problem-solving and decision-making abilities. Ability to work under pressure and manage multiple priorities. Strong organisational and administrative skills. Team player with the ability to collaborate across departments. Professional, reliable, and customer-focused. High level of integrity and accountability.