Contract and Rates Specialist

Are you passionate about travel, tourism, and product contracting?

Do you have strong Tourplan experience and a keen eye for detail?

An exciting opportunity exists for an experienced Contracts & Rates Specialist to join a dynamic Product team within a leading tourism business.

Key Responsibilities

• Manage supplier contracts, rates, commission structures, and seasonal updates
• Analyse rate increases and supplier terms & conditions
• Negotiate supplier rates, payment terms, cancellation policies, and value-added offerings
• Ensure accurate product and rate loading within Tourplan
• Perform quality control checks across systems and agent platforms
• Support XML/API supplier connectivity and resolve integration issues
• Maintain contracting reports, tracking tools, and supplier documentation
• Liaise with suppliers, reservations, systems, and sales teams to ensure seamless communication.

Requirements

• Travel & Tourism qualification
• Minimum 5 years’ experience within a Tour Operator or DMC environment
• Practical Tourplan experience (essential)
• Product loading, setup, FIT Reservations, or Destination Specialist experience
• XML/API connectivity experience (highly advantageous)
• Strong understanding of supplier contracts, rates, and tourism reservation systems
• Advanced Microsoft Excel skills
• Excellent analytical, organisational, and communication abilities
• Good knowledge of Southern African tourism products and destinations.

What We’re Looking For: A detail-oriented, highly organised professional who thrives under pressure, enjoys working collaboratively, and is passionate about delivering accurate, market-leading tourism products.