Claims Handler

The claims handler will contribute to the organisational goals by capturing, validating, and administering claims. Furthermore, they will be in charge of procession and costing in a efficient and accurate manner.

• Taking accountability for full resolution of claims processes (incl. the communication of the outcome of the claim), to deliver a quality service to, and retain, customers
• Take accountability for the resolution of customer complaints, with a view to customer retention
• Be innovative and use judgement to solve unique or unusual customer situations outside set parameters, with a view to customer retention.
• Deliver service the BSG way; through managing and working with various insurers binder mandates as per delegated authority.
• Deliver on Treating Customers Fairly principles in alignment with regulatory requirements
• Approval and payment of claims up to assigned mandate
• Ensure capturing of detailed, accurate information
• Ensure correct information is obtained from the customer - by asking the appropriate questions and listening - to make correct decisions
• Use appropriate tools (TIAL, supplier contact and / or negotiation) to accurately cost the claim, and make informed and appropriate decision which is correct for the business and reasonable for the customer
• Remain up to date (have good general knowledge of) with insurable goods, and knowing where to find appropriate information
• Ensure claims are finalised within set parameters (turnaround time, terms and conditions applied accurately)
• Ensure regular feedback to customers and other stakeholders, as determined by the company and/ or customer requirements
• Building and maintaining relationships, and liaising with key stakeholders (e.g. Assessors, Panel beaters, Brokers, Legal, suppliers etc.) to meet job objectives

• Computer literate (MS Word, MS Excel, MS Outlook, Internet search engines)
• Tial experience (beneficial) Experience in a Short-Term insurance claims environment
• 5+ Years claims experience Financial / Insurance / Call Centre experience (Short Term Industry)
• RE5 (without relevant RE5 qualification, incumbent to work under supervision until certified)

Interested and qualified candidates are invited to submit their CVs to Sign in to view email.

If you do not receive feedback within 10 business days, please consider your application unsuccessful.