Spa Therapist

Recruiter

Bright Search Recruitment (Pty) Ltd

Job Ref

JHB003245/BP

Date posted

Wednesday, July 15, 2026

Location

Grahamstown, South Africa

SUMMARY

Position Overview

The Spa Therapist is responsible for delivering professional spa and wellness treatments that provide guests with a luxurious, relaxing, and memorable experience. The role requires excellent technical skills, exceptional customer service, and a passion for health, beauty, and wellness while maintaining the highest standards expected in a 5-star game lodge.

Key Duties & Responsibilities

Guest Services

• Welcome guests warmly and conduct professional consultations prior to treatments.
• Recommend suitable treatments based on guests' needs and preferences.
• Deliver exceptional, personalised service throughout the guest experience.
• Ensure guest comfort, privacy, and confidentiality at all times.
• Handle guest enquiries and concerns professionally.
• Encourage repeat business through outstanding service and relationship building.
• Promote wellness experiences that complement the safari lodge environment.

Spa Treatments

• Perform a wide range of professional treatments, including:
• Full body massages
• Back, neck and shoulder massages
• Hot stone massage
• Aromatherapy treatments
• Deep tissue massage
• Swedish massage
• Reflexology (if qualified)
• Facials
• Manicures and pedicures
• Body exfoliation and wraps
• Waxing
• Tinting (where qualified)
• Ensure treatments are performed according to established protocols and guest preferences.
• Adapt treatments where appropriate while maintaining safety and professional standards.

Retail Sales

• Recommend retail skincare and wellness products suited to guests' needs.
• Meet individual and team retail sales targets.
• Educate guests on home-care routines and product benefits.
• Promote spa packages and additional treatments.

Spa Operations

• Prepare treatment rooms before each appointment.
• Ensure treatment rooms are clean, organised, and welcoming.
• Maintain all spa equipment and report maintenance issues promptly.
• Ensure adequate supplies of towels, linen, and treatment products.
• Assist with daily opening and closing procedures.
• Follow all Standard Operating Procedures (SOPs).

Hygiene & Health Standards

• Maintain exceptional hygiene and sanitation standards.
• Sterilise equipment according to health regulations.
• Replace linen between every guest.
• Dispose of waste safely and correctly.
• Follow infection control and health and safety procedures.
• Ensure compliance with Occupational Health and Safety requirements.

Administration

• Accurately complete treatment consultation forms and guest records.
• Maintain confidentiality of guest information.
• Process appointments and payments where required.
• Assist with stock counts and inventory control.
• Report product shortages to the Spa Manager.

Teamwork

• Work closely with the Spa Manager and other therapists.
• Support lodge operations during busy periods where appropriate.
• Attend staff meetings and ongoing training sessions.
• Maintain excellent communication with reception and guest services teams.
• Assist in creating a positive and professional working environment.

POSITION INFO

Minimum Qualifications National or International qualification in Beauty Therapy, Somatology or Spa Therapy. Recognised qualifications such as: ITEC CIDESCO CIBTAC SAAHSP Diploma in Somatology or equivalent First Aid Certificate (advantageous). Experience Required Minimum 2-3 years' experience as a Spa Therapist in a luxury spa, hotel, resort, or 5-star game lodge. Experience in performing a wide range of spa and beauty treatments. Retail sales experience within a spa environment. Experience working with premium skincare brands is advantageous. Previous luxury hospitality experience is preferred