Business and Data Analyst

We are currently looking for a Business and Data Analyst based in Sandton, Johannesburg to join our dynamic team.

The Business & Data Analyst is a senior analyst appointment turning the Group's operational data into clear, decision-ready insight for the executive team, reporting to the Group Chief Growth Officer with a cross-functional mandate across Technology, Operations, Finance, and the CEO's office.

Purpose of the role

• Turn sales, F&I, leads, aftersales, and workforce data into decision-ready insight
• Map how work actually moves through the business and identify where automation can replace manual steps
• Design and maintain Group-wide reporting and dashboards
• Support the sizing and modelling of new digital and omnichannel sales initiatives
• This is not a siloed reporting function — it is a Group-wide diagnostic and improvement capability, working directly with the CTO, COO, CFO, and CEO wherever a process, workflow, or business unit needs to be understood, measured, and improved.

Key Areas of Responsibility

• Business Process, Workflow and User Journey Analysis
• Group Reporting and Dashboards
• New Business Sizing and Modelling
• Data Infrastructure and Systems Partnership
• Executive Insight

Business Process, Workflow and User Journey Analysis

• Map and analyse core business processes, internal workflows, and customer/user journeys across dealership, digital, and back-office functions
• Identify inefficiencies, duplication, and manual bottlenecks in how work currently moves through the business
• Design streamlined, technology-led solutions to replace manual or headcount-dependent steps
• Build the business case for each proposed change, including expected efficiency gain and headcount impact, for sign-off by the relevant functional head

Group Reporting and Dashboards

• Design and maintain Group-wide reporting and dashboards spanning sales, F&I, aftersales, lead management, and workforce performance
• Track dealership and business unit performance against targets, surfacing trends, risks, and opportunities proactively
• Build and maintain workforce and KPI tracking tools that give leadership a live view of performance across the Group

New Business Sizing and Modelling

• Support the sizing and financial modelling of new digital and omnichannel sales initiatives
• Model scenarios and business cases for new projects and business units as they are evaluated

Data Infrastructure and Systems Partnership

• Partner with the CTO and technology team on the Group's data infrastructure build
• Work with CRM and lead-management data to ensure accurate attribution, tracking, and reporting across the customer journey

Executive Insight

• Translate raw operational data and process findings into clear, commercially meaningful insight for the CGO and the wider executive team
• Flag data-driven contradictions or inconsistencies against previously stated targets or assumptions

Operating Environment

• Multi-entity, multi-brand Group structure across dealership retail, subscription, and acquisition
• Reports to the Group Chief Growth Officer, with cross-functional lines into the CTO, COO, CFO, and CEO
• Works at pace across multiple business units and stakeholders simultaneously
• Johannesburg Head Office, onsite

Minimum Qualifications

Required Skills & Experience

Essential

• 3+ years’ experience in a Business Intelligence / Data Analyst role
• Strong SQL / CRM data extraction experience
• Advanced Excel (Pivot Tables, Lookups, data modelling)
• Proven Power BI dashboard development experience
• Strong analytical thinking with high attention to detail

Advantageous (Automotive-Aligned)

• Experience in automotive retail, asset finance, or dealership environments
• Exposure to:
  • CRM systems (Dynamics 365, Salesforce, proprietary automotive CRMs)
  • Lead management platforms
  • Finance approval workflows
• Understanding of sales funnels, credit approval logic, and retail KPIs

Experience Requirements

• Demonstrable experience in business process analysis, workflow mapping, or user journey design, with a track record of identifying and implementing efficiency gains
• Demonstrable experience building reporting and dashboards using tools such as Excel, Power BI, SQL, or equivalent
• Strong commercial reasoning — able to translate numbers and process findings into clear, actionable recommendations
• Experience with process automation, workflow tools, or systems implementation advantageous
• Experience in automotive retail, multi-site retail, or a comparably high-volume, multi-brand trading environment advantageous
• Experience working with CRM and lead-management platforms and their underlying data structures advantageous
• Scripting or query-language ability, such as Python or SQL, advantageous

Critical Skills & Competencies

Analytical Competencies

• Strong process mapping and workflow analysis ability
• Confident building reporting and dashboards from raw operational data
• Ability to model and size new business initiatives
• Comfortable with query languages and data tools

Behavioural Competencies

• Strong commercial reasoning and communication skills – understands how data drives revenue
• Comfortable working across multiple stakeholders and business units at pace
• Proactive — surfaces insight and risk before being asked
• High attention to detail and prioritisation skills
• Curious, methodical, and solution-oriented
• Able to challenge assumptions using evidence
• Comfortable working with senior managers
• Strong communication skills – can explain complex insights clearly
• High integrity and respect for data accuracy

Salary

• R 35 000 – R55 000 p/m basic salary including benefits

The Ideal Candidate Profile

You will succeed in this role if you:

• Enjoy working with data, numbers and digital tools
• Think in terms of automation and system design ahead of adding people
• Thrive in a high-performance, high-growth environment
• Are proactive, self-motivated, and consistently exceed expectations

If you're a Builder and ready to join a high-performance team, please send your application to: Sign in to view email and we will contact you as soon as possible.