TRG 2529 (Richards Bay) Service Advisor

The Recruitment Guy (Pty) Ltd

Date: 1 week ago

City: Durban, KwaZulu-Natal

Contract type: Full time

IMISEBENZI EKHONA | UMSEBENZI OMTSHA OKHOYO | MOSEBETSI

Area: Richards Bay

Industry: Workshop / Dealership / Service Center / or similar environment

Ref No.: TRG 2529

Salary: TBD at interview

Start Date: As soon as possible

Type: Permanent

An experienced SERVICE ADVISOR is required for permanent employment based in Richards Bay.

This role requires a candidate with strong technical understanding of maintenance operations, combined with excellent customer service and workshop coordination skills.
The successful candidate will act as the key liaison between customers, workshop technicians, and parts departments, ensuring vehicles are diagnosed, repaired and returned to service efficiently within operational timelines.
Proven track record and experience working with a diverse cross section of fleet and LMV, MMV and/or HMV (Light, Medium & Heavy Motor vehicles) will be highly advantageous.

Serve as the primary point of contact for customers bringing vehicles in for servicing, repairs, and inspections
Open and manage job cards for all service and repair work
Conduct initial vehicle assessments and accurately record reported faults
Coordinate communication between customers, workshop technicians, and parts departments
Provide repair estimates, service recommendations, and cost explanations to clients
Monitor workshop job progress and ensure vehicles are completed within agreed timelines
Maintain accurate documentation of service history, repairs and parts usage
Ensure all warranty claims and service procedures are completed according to manufacturer standards
Follow up with customers regarding repairs, service updates and vehicle collection
Assist with workshop scheduling to optimise technician productivity and workflow
Maintain strong relationships with fleet clients and commercial vehicle operators

Grade 12 (Matric)
Minimum 5 years’ experience as a Service Advisor within an LMV, MMV or HMV workshop environment (req.)
Strong understanding of vehicle servicing, diagnostics and repair processes
Excellent customer service and communication skills
Ability to manage multiple job cards and service workflows simultaneously
Strong administrative and organisational skills
Computer literacy and experience with dealership service management systems advantageous
Ability to work in a fast-paced workshop environment
Traceable & contactable references
Local residency or willing to relocate to location required
Submit CV (Word / PDF) to Sign in to view email, Ref # (TRG 2529)

Salary: TBD at interview

Start Date: As soon as possible

Type: Permanent

Only applications from suitably experienced candidates who meet the requirements of this vacancy will be considered.
Interested candidates must submit their updated CV (Word / PDF) via email to therecruitmentguy @ outlook .com , quoting the correct Ref. Number (TRG 2529) in the subject line.

Please attach all relevant supporting documentation, including (where applicable):

Tertiary and secondary qualifications
Professional memberships and/or partnerships
Trade, training, and/or in-house certificates
Relevant operating, vehicle, hardware, or equipment licences
Previous employment references with contactable details
Correspondence will be limited to shortlisted candidates who meet the minimum requirements.
If you do not receive feedback within three (3) weeks of submitting your application, please consider your application unsuccessful.

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