Service Manager Global Grade 13

Position outputs

• Achievement of budget and maintaining productivity levels
• Effective control of expenses
• Warranty management to targets set
• Achievement of daily Service Operations “KPI’s”
• Effective relationships with internal and external customers
• Key account service issues management
• Achievement of a team environment that enables maximum productivity and profitability (includes management of HR value chain)
• Team development, cohesion and motivation,
• Implementation of team performance ownership program and IDP’s
• Effective self-management and performance ownership
• Productive vehicle management
• Safety management of the section

Qualification, Experience And Competencies

• Qualified earthmoving mechanic, Diesel Mechanic or Mechanical Engineering qualification
• Must have at least 5 years supervisory experience
• Must have extensive knowledge of service financial figures
• Warranty understanding and application thereof critical
• Understanding of product problem management and impact thereof
• People management skills, Ability to manage extremely stressed environment
• Meeting deadlines and target dates essential