Information Technology Technician

Job Purpose

• This position is responsible for providing IT Technical Support to our end-users at all our sites in the Inland region.

Key Responsibilities

• Desktop Support (HP and Dell)
• Laptop Support (HP and Dell)
• Microsoft Intune
• Windows 11 and Office 365
• Mobile Devices Support (iOS and Android)
• Microsoft Intune Managed Devices
• Konica and Lexmark Printer Support
• Site Server Control and Support
• Procurement & Supplier liaison
• Asset Inventory Management
• Access Control support
• Network Management
• WAN Management
• Monitoring and Measurement reporting
• Lots of Travel Required so vehicle must be reliable

Qualification Requirements

• High School / Grade 12
• Microsoft MS-900 Certification
• CompTIA A+ or equivalent
• CompTIA Network+

Experience Requirements

• Fortinet\NSE exposure or equivalent hand-on experience.
• Experience in a customer service environment
• Minimum 3 years related IT experience
• Network knowledge of both WAN and LAN
• SLA / Contract management
• Broad IT technical knowledge

Key Outputs

• Strong knowledge of Windows 11 environments.
• Familiarity with Microsoft Office 365 Suite
• Android and iOS knowledge.
• In-depth understanding of networking protocols (VLANs, TCP/IP, DNS, DHCP etc)
• Strong Networking Skills
• Firewall and VPN fundamentals.
• Ability to troubleshoot hardware and software issues effectively.
• Good communication skills in English.
• Customer-oriented mindset and problem-solving attitude.
• Ability to work independently and in a team.
• Time management and multitasking capabilities.
• 24/7 contact ability.
• Structured Troubleshooting approach and ability to manage priorities.
• Good Documentation Skill.