Administrative Officer - Bloemfontein

Our client is a well-established financial advisory firm providing professional financial planning services to a loyal and established client base. They are looking for an experienced, professional, and detail-oriented Administrative Officer to provide administrative support to their financial advisors while ensuring the smooth day-to-day running of the office.

• Provide comprehensive administrative support to Financial Advisors.
• Manage the day-to-day administration of the office.
• Handle general correspondence, filing systems, and document management.
• Perform reception duties, including welcoming clients and managing incoming telephone calls.
• Build and maintain professional relationships with clients, product providers, and service providers.
• Deliver exceptional client service while maintaining strict confidentiality.
• Follow up with clients regarding outstanding documentation and queries.
• Schedule and coordinate client appointments and meetings.
• Prepare documentation for client meetings and ensure all required documentation is completed.
• Maintain accurate client records and update the CRM system, including compliance documentation.
• Prepare investment applications, long-term insurance applications, and related documentation through to completion.
• Assist with compliance and regulatory administration, including FAIS and FICA requirements.

• Minimum of 5 years' experience within the financial services industry.
• Proven experience in an administrative and/or office management role.
• Previous experience within the financial planning industry will be advantageous.
• Excellent organisational and administrative skills.
• High level of accuracy and exceptional attention to detail.
• Ability to work independently and manage multiple priorities.
• Excellent interpersonal and client service skills.
• Professional verbal and written communication skills in both Afrikaans and English.
• Ability to handle confidential information with discretion.
• Strong ethical values and professionalism.
• Proficiency in Microsoft Office (Word, Excel, Outlook, and related applications).

Advantageous Qualifications & Experience

• Accounting qualification or accounting background.
• Legal qualification or legal background.
• Experience with FAIS, FICA, and financial services compliance requirements.

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Please note: Only shortlisted candidates will be contacted within 2 weeks of their application.