Air freight import controller

Air freight import controller - Cape Town, WC Western Cape

• Air Freight Import Controller Position: Air Freight Import Controller Location: Brackenfell, Cape Town Job Type: Full-Time About the Role We are seeking a highly organized and detail-oriented Air Freight Import Controller to join our dynamic logistics team. In this role, you will be responsible for managing the end-to-end import process for air freight shipments, ensuring seamless operations, regulatory compliance, and exceptional customer service. The ideal candidate will have a strong background in air freight logistics, excellent problem-solving skills, and the ability to build strong relationships with clients and service providers. Key Responsibilities Import Operations Management
• End-to-End Shipment Coordination: Manage the complete import process from placing orders with overseas suppliers to liaising with international agents, airlines, and co-loaders to ensure seamless operations.
• Flight Scheduling & Monitoring: Track flight schedules, airport activities, and routing to optimize shipment planning and minimize delays.
• Cargo Management: Coordinate cargo loading, book freight space, and ensure efficient utilization of airline capacity.
• Operational Oversight: Ensure accurate and timely data entry into our logistics management system (e.g., Shipshape). Documentation & Compliance
• Document Verification: Thoroughly check and process all shipping documentation, including air waybills (AWBs), certificates of origin, customs declarations, and import permits.
• Regulatory Compliance: Ensure all import activities comply with South African customs regulations, international trade laws, and aviation safety standards.
• Certificate Processing: Handle the processing of Certificates of Origin, EUR1, SADC, and GSP certificates as required.
• Customs Clearance: Coordinate customs clearance procedures and liaise with customs authorities to ensure timely release of cargo. Client Relations & Communication
• Customer Service Excellence: Act as the primary point of contact for key clients, addressing inquiries, resolving issues, and maintaining strong customer relationships.
• Status Updates: Provide accurate and timely updates to clients regarding shipment status, potential delays, and delivery schedules.
• Issue Resolution: Proactively identify and resolve operational challenges, ensuring minimal disruption to client operations.
• Relationship Management: Build and maintain strong relationships with airlines, carriers, freight forwarders, and service providers. Financial & Administrative Functions
• Cost Management: Monitor and control air freight-related expenses, including freight rates, storage charges, handling fees, and other associated costs.
• Rate Negotiation: Collaborate with airlines and service providers to negotiate competitive rates and secure capacity.
• Invoicing & Documentation: Prepare estimates for logistics quotes, manage invoicing processes, and ensure accurate financial documentation.
• Performance Monitoring: Track key performance indicators (KPIs), including on-time delivery, shipment accuracy, and cost performance. Logistics Coordination
• Transport Coordination: Communicate with transporters regarding delivery schedules, special handling requirements, and delivery confirmations from the airport to the final destination.
• Flight Documentation: Request and process flight documentation from carriers.
• Clearing Instructions: Collect and process clearing instructions from airlines and ensure timely execution.
• Delivery Management: Coordinate final delivery arrangements and ensure complete customer satisfaction. Qualifications and Skills
• Proven experience as an Import Controller, specifically within air freight logistics.
• In-depth knowledge of air freight operations, customs regulations, and international trade laws.
• Proficiency in logistics management software (e.g., Shipshape).
• Strong negotiation and cost management skills.
• Excellent communication and interpersonal abilities.
• Ability to work under pressure and resolve issues proactively. How to Apply If you are a dedicated logistics professional looking to advance your career in air freight, we would love to hear from you. Please submit your resume and a cover letter detailing your relevant experience to Sign in to view email

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Monthly Salary: Market related