SPA WELLNESS MANAGER | PATERSON, EASTERN CAPE PROVINCE (5* GAME LODGE & HOSPITALITY ENVIRONMENT)

MINIMUM ESSENTIAL QUALIFICATIONS

• Matric

• Diploma | Degree in Spa Management | Hospitality Management | Wellness Management or

related field | ESSENTIAL

• Aesthetician Qualification| ADVANTAGEOUS

• Minimum of 3+ years’ Spa Management experience within 4 | 5 * spa | wellness environment |

ESSENTIAL

• Proven experience managing wellness operations, budgets, training and inventory

• Strong financial, sales, marketing and guest relations experience

• Solid working history with contactable references

• Must have excellent communication skills in English

• Strong leadership, coaching and people management skills

• Managing colleague performance issues quickly and effectively

• Computer proficiency: MS Office & Wellness POS Systems | ESSENTIAL

• Own reliable vehicle & valid Driver’s Licence (no endorsements) | ESSENTIAL

DUTIES & KEY PERFORMANCE AREAS

• Lead and manage all wellness operations across company lodges to ensure exceptional guest

experience

• Design and deliver innovation wellness experiences that complement the safari guest journey

• Manager departmental budgets, financial performances and monthly reporting

• Develop annual wellness budget and commercial plans with the General Manager

• Partner with Sales & Marketing to promote wellness experiences and identify new business

opportunities

• Oversee procurement, stock control, inventory and cost management.

• Build strong relationships with guests and resolve guest concerns professionally and efficiently.

• Conduct regular operational inspections to maintain exceptional wellness standards across all

lodges.

• Lead, coach, mentor and develop the wellness team through ongoing training and Performance

management.

• Monitor wellness performance through key operational and financial metrics

• Build close working relationships with key lodge departments including Front of House,

• Housekeeping, Guiding, and Maintenance to ensure seamless coordination and an exceptional

end-to-end guest experience across all lodges

• Develop an annual training plan with the wellness team leader and ensure that all employees are

trained and developed to meet the needs of the business

MINIMUM ESSENTIAL QUALIFICATIONS

• Matric

• Diploma | Degree in Spa Management | Hospitality Management | Wellness Management or

related field | ESSENTIAL

• Aesthetician Qualification| ADVANTAGEOUS

• Minimum of 3+ years’ Spa Management experience within 4 | 5 * spa | wellness environment |

ESSENTIAL

• Proven experience managing wellness operations, budgets, training and inventory

• Strong financial, sales, marketing and guest relations experience

• Solid working history with contactable references

• Must have excellent communication skills in English

• Strong leadership, coaching and people management skills

• Managing colleague performance issues quickly and effectively

• Computer proficiency: MS Office & Wellness POS Systems | ESSENTIAL

• Own reliable vehicle & valid Driver’s Licence (no endorsements) | ESSENTIAL

SALARY ON OFFER: R27 500 SALARY ON OFFER | BENEFITS

THIS ROLE IS A LIVE-IN POSITION - 21 DAYS ON | 7 DAYS OFF

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CONTACT SHIREEN ON 061 413 4336