Front Desk Administrator (Beauty Diploma)

We are seeking a dynamic, energetic, highly organised, and people-focused Front Desk Coordinator to join our growing aesthetic laser clinic. This role is ideal for someone who thrives in a fast-paced environment, loves administration, enjoys working with people, and has a passion for social media and content creation.

We are looking for a positive and professional individual who can provide exceptional client service while ensuring the smooth day-to-day operation of the clinic's front desk.

KEY RESPONSIBILITIES

Client Experience & Reception

• Welcome and assist clients in a friendly and professional manner.

• Manage incoming calls, emails, and WhatsApp enquiries.

• Schedule, confirm, and coordinate appointments.

• Ensure an exceptional client experience from arrival to departure.

• Handle client queries and direct them appropriately.

Administration & Clinic Coordination

• Maintain accurate client records and treatment documentation.

• Manage daily administrative duties and front desk operations.

• Assist with stock management and ordering when required.

• Prepare daily, weekly, and monthly reports.

• Ensure the reception area and clinic presentation remain professional and organised.

KPI Tracking & Reporting

• Monitor and track clinic performance indicators.

• Maintain appointment, sales, and treatment statistics.

• Assist with generating reports and analysing clinic performance.

• Support the achievement of clinic goals and targets.

Social Media & Marketing Support

• Assist with creating and capturing social media content.

• Participate in planning and scheduling social media posts.

• Take photographs and videos for marketing purposes.

• Engage with online enquiries and support the clinic's digital presence.

APPLICATION REQUIREMENTS

• Minimum 2 years' experience in the aesthetic, beauty, medical aesthetics, or wellness industry.
• Previous reception, front desk, or administrative experience.
• Excellent communication and interpersonal skills.
• Strong organisational and multitasking abilities.
• Computer literate with proficiency in Microsoft Office and online systems.
• Strong attention to detail and ability to work independently.
• Professional appearance and presentation.
• Passion for social media, content creation, and client service

HOURS

• 5 days per week.
• 9-hour workday (including lunch break).
• 1 Saturday per month.
• Employees who work a Saturday will receive a day off during the week.
• Closed on Sundays and Public Holidays.
• Closed during December.

TO APPLY

Send your updated CV along with copies of your relevant qualifications to Sign in to view email

Should you not receive a reply within 7 days of submitting your CV, your application was unsuccessful.