Conversation Design Specialist

Anicalls

Date: 3 weeks ago
City: Cape Town, Western Cape
Contract type: Full time
Remote

Anicalls is a global IT staffing and software solutions company established in 2006, with operations across the South Africa, USA, UK, UAE, Malaysia, and India. We deliver specialized technology and talent solutions to global enterprises across multiple industries. In South Africa, Anicalls is a BEE Level 2 organization supporting leading Big Four consulting firms and other major enterprises.

Role purpose: Design, build or support clear and effective conversational flows for assistants, agents and voice experiences.

Work with business, data and engineering teams to deliver secure, scalable and measurable outcomes.

Core skills: conversation design, intent mapping, UX writing, fallback design, analytics.

Experience: Candidates should have up to 5 years of overall experience, including at least 1-2 years of relevant hands-on

experience in this role or closely related technologies.

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