Recoveries Team Manager

We’ve got a position available for a recoveries team manager

Company: King Price

Purpose of position

Managing and leading the insured recoveries team to continually improve on success ratios and monies recovered whilst ensuring continued improvement of customer service.

Responsibilities

• Assisting the team with their day-to-day queries
• Authorising and finalising claims
• Ensuring that targets are met by working proactively with the team
• Dealing with client queries and complaints professionally and in line with company values
• Relationship management with other insurers
• Providing weekly feedback to legal managers
• Monthly reporting
• Coaching and training of staff
• Handling and monitoring performance-related issues as well as disciplinary matters

Requirements

• Matric (essential)
• Minimum 6 years’ experience in short term insurance claims or legal
• Recoveries experience (advantageous)
• Management experience (advantageous)
• Working knowledge of Microsoft Excel

Skills and Attributes

• Excellent attention to detail and quality oriented
• Strong problem-solving, decision-making and objection handling skills
• Deadline and results driven
• Ability to cooperate and communicate with all levels of management
• Strong people skills and client-oriented
• Excellent communication skills (verbal & written)
• Team player
• Show traits of resilience, integrity, ambition and passion
• Leadership qualities essential
• Live the King Price values

Should you not meet the criteria above, you will not be considered.

Should you not receive any feedback within ten (10) working days after the closing date, please accept your application as unsuccessful.