Call Centre Team Leader

Cartrack

Date: 3 weeks ago

City: Cape Town, Western Cape

Contract type: Full time

Listing reference: cartr_000839

Listing status: Online

Apply by: 31 July 2026

Position summary

Industry: Call Centre Industry

Job category: Transport and Logistics Management

Location: Cape Town

Contract: Permanent

EE position: No

Introduction

Picup, our system integration partner that specialises in last-mile delivery and online management software seeks a Chat Support Team Lead in Cape Town.

We have a great opportunity for a seasoned Team Leader to join our Delivery Team department! You would be required to manage the day-to-day operation of the call centre and manage a team of 15 Delivery Support Agents. Experience in a BPO envirnoment would be advantageous.

Key Responsibilities:

Performance/ KPI Management
Set targets
Time Keeping
Monitor Calls
Coaching
QA
Handle escalations
Application of IR policies and procedures
Achieve desirable monthly targets
Provide on the job training
Generate reports daily, weekly and monthly

Minimum requirements

At least 3 years Call Centre Team Leader experience
Logistic Call Centre experience (Advantageous)
Intermediate Excel Skills
People management skills’
Leadership skills

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