Senior Operation Manager - Sales

Job Title

Senior Operation Manager - Sales

Senior Sales Operations Manager

At Concentrix, we create game-changing customer journeys that help brands grow and transform. If you’re a passionate operational leader who can inspire teams, build strong client partnerships, and deliver outstanding results, this is your opportunity to make a real impact in a global organisation.

We’re looking for an experienced

Senior Operations Manager to lead high-performing teams in a fast-paced

BPO/contact centre environment. In this role, you’ll drive operational excellence, strengthen client performance, and help create exceptional experiences for both customers and employees.

This is more than a leadership role — it’s a chance to grow your career with Concentrix, a company known for innovation, collaboration, and delivering game-changing solutions for some of the world’s best-known brands.

What You’ll Be Doing

• Drive operational and commercial performance
• Lead programs to achieve SLAs, quality standards, and financial targets
• Manage revenue, profitability, margins, billing, seat utilisation, and retention
• Analyse performance trends and implement improvement plans
• Ensure compliance with client contracts and Concentrix standards
• Lead and develop high-performing teams
• Coach Operations Managers, Team Leaders, and their teams
• Oversee training, development, performance management, and succession planning
• Conduct regular one-to-ones and support career development
• Foster a positive, high-performance culture through engagement and recognition
• Build trusted client relationships
• Act as a strategic partner, understanding client goals and expectations
• Monitor satisfaction, lead business reviews, and communicate performance clearly
• Drive confidence through strong delivery and proactive problem-solving
• Partner with Business Development to support account growth opportunities
• Champion collaboration and continuous improvement
• Work cross-functionally with Training, HR, Quality, WFM, TA, IT, Finance, Legal, and Facilities
• Turn operational insight into actions that improve performance and efficiency
• Lead through change with agility and professionalism
• Stay informed on industry trends, technology, and vendor relationships

What We’re Looking For

• Significant management experience within a BPO/contact centre environment
• Minimum 3 years’ experience as a Senior Operations Manager
• Minimum 5 years’ experience as an Operations Manager
• Sales experience is highly beneficial
• Experience supporting business growth or client opportunities is an advantage
• Strong commercial and operational leadership capability
• Proven ability to analyse performance and improve processes
• Demonstrated success coaching, mentoring, and developing teams
• Excellent communication skills and stakeholder management
• Able to adapt quickly, work under pressure, and manage competing priorities

Benefits Of Joining Concentrix

• Reward and recognition
• A market-leading reward framework, including an uncapped commission plan that aligns your financial success with the success of your teams and the business
• A performance-driven culture that recognises impact and achievement
• Opportunities to work on high-visibility programs and strategic client partnerships
• Career development
• Access to development opportunities within a global organisation
• Ongoing support to strengthen your leadership capability
• Long-term career growth with a business that values internal progression

If you’re a strategic, commercially focused people leader with a passion for operational excellence and client success,

Concentrix offers you the platform to make a real impact.

Join us and help create game-changing solutions that drive performance, inspire teams, and deliver exceptional outcomes.