Collections Coach

We are looking for an experienced and results-driven Collections Coach to join our team. As a Collections Coach you will be responsible for coaching and developing collections agents to improve performance, maximise collections, maintain quality standards, and ensure compliance with company policies and regulatory requirements.

• Coach and mentor collections agents to improve performance and productivity.
• Monitor and analyse individual and team performance against KPI's.
• Conduct call evaluations and provide constructive feedback.
• Identify training needs and facilitate ongoing development.
• Promote compliance with company policies and regulatory requirements.
• Ensure that quality assurance is applied in an independent, objective and neutral manner.

• National Senior Certificate / Grade 12
• 2-3 years in a collections call centre.
• At least 1 year's experience in a coaching, mentoring or leadership role.
• Strong knowledge of collections processes, performance management and quality assurance.
• Excellent communication, coaching and interpersonal skills.
• Proficiency in Microsoft Office and Call centre systems.

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