Intermediate Implementation Consultant

Join a growing software solutions team and help clients successfully implement, configure, and optimize business systems.

Customer Support & Client Relationship Management:

• Monitor and manage company support platforms, ensuring client queries are addressed within agreed service levels.

• Build and maintain professional relationships with clients, acting as a trusted advisor during implementation and support engagements.

• Investigate, troubleshoot, and resolve software-related issues efficiently.

• Escalate complex technical issues where necessary while maintaining clear communication with clients.

• Ensure support requests are accurately documented, managed, and closed within expected timeframes.

• Gather client feedback and communicate enhancement opportunities and future requirements to the product and development teams.

• Provide clear guidance and recommendations to clients to maximize the value of the software solution.

Software Implementation & Project Delivery

• Lead and support the implementation of Capisol software solutions for new and existing clients.

• Analyze client business requirements to meet operational needs and best-practice processes.

• Work closely with the project manager to ensure implementation milestones and deliverables are achieved.

• Conduct software testing, user acceptance testing support, and implementation validation activities.

• Deliver client training sessions both remotely and on-site, ensuring successful user adoption.

• Identify process improvement opportunities and recommend solutions that enhance client outcomes.

• Assist with data migration, system configuration, and integration activities where required.

• Contribute to implementation methodologies, documentation, and continuous improvement initiatives.

• Tertiary qualification in Information Technology, Information Systems, Business, or a related field.

• 2–5 years' experience in software implementation, application support, business systems consulting, or a related technical role.

• Experience working directly with clients in a consulting, support, or project delivery environment.

• Exposure to ERP, CRM, document management, workflow, or SaaS platforms will be advantageous.

• Experience facilitating training sessions and user onboarding is beneficial.

Market Related

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